Frequently Asked Question
This tutorial applies to the following operating system(s):
Department machines using the TCP/IP protocol connection method can access department printers. This tutorial will explain to employees networking your workstation to a department or office printer in Windows.
Select the window icon to open the start menu, then select Settings.
Go to Start, then Settings.
From the Settings menu, select Devices.
From the Devices panel, under the Printers & scanners tab, select Add a printer or scanner.
Select Printers & Scanners, then "Add a printer or scanner."
The computer will search for a printer. If yours appears, select it. If not, select "The printer that I want isn't listed."
Select "The printer that I want isn't listed."
Once you have selected "The printer that I want isn't listed," check "Add a printer using a TCP/IP address or hostname" and click next.
Check "Add a printer using a TCP/IP address or hostname."
Select "Autodetect" for device type. Next, type the Hostname for your printer in the two entry boxes. Finally, make sure "Query the printer and automatically select the driver to use" and press Next. (Note: it is a good idea to set "Device Type" to "TCP/IP Device, as Audodetect may create the printer using a WSD port, which will not work. In addition, if you have the driver file on your computer, you can uncheck the "Query the printer" checkbox and browse for the driver manually on the next screen.)
Enter the hostname.
The computer will proceed by connecting to the printer using the name you entered, and automatically detect the correct driver to use with your printer.
The driver should be automatically detected by the computer.
If your machine is not able to automatically detect the driver you may need to manually select this.
You may need to manually select a driver.
If the driver is not listed for your printer will need to visit the manufactures webpage to download the correct driver. You can use the Windows Update button to download current drivers automatically.
You can use the Windows Update button to download current drivers automatically.
Windows Update can take some time to download drivers for supported printers.
This can take some time.
After the Windows update select your manufacture and driver you wish to install. If your printer driver is not shown after the Windows Update you will need to use the Have Disk option and point it to the drivers you downloaded from the manufactures page.
After the Windows update select your manufacture and driver you wish to install.
Once the printer has been connected to your computer, Type in a display name for your printer and then click Next.
Enter in a name for your newly installed printer.
In order to keep your printer private, select "Do not share this printer" on this screen, and then click Next.
Check "Do not share this printer."
Finally, print a test page to make sure your printer is working.
Once installed, print a test page to ensure it was installed properly.
The above method showed how to add the printer through the newer Windows 10 (as well as Windows 8) settings interface. For users using Windows 7 or power users in Windows 8 or 10, you can follow these steps instead:
- Press the Windows Key and type "Control Panel" to open up the Control Panel
- Open Devices and Printers
- If you're in the Category View, this section appears under Hardware and Sound
- At the top of the page, select "Add a Printer"
- On the following popup Window, click the link that says "The printer that I want isn't listed"
- Select "Add a printer using a TCP/IP address or hostname"
- Select "TCP/IP Device" from the dropdown menu and type in the hostname or IP Address in the text field
- If you do not select "TCP/IP Device", then Windows may add the printer as a Web Services Device and use a WSD port instead of a TCP/IP port, which will almost always cause problems in the future for UI printers
- If you have a specific driver you would like to use, then uncheck the "Query the printer and automatically select the driver to use" box
- If you are asked for a driver, then either find it in the list, press "Have Disk" if you have a specific driver file to install, or "Windows Update" if you want Windows to try to find the best match for a driver
- Most general black and white printers will be fine with a generic driver, but getting a driver that matches a make and model of a printer will ensure that any advanced features provided by that printer work (such as color printing, two-sided printing, and print codes)
- Once you click next on the previous field, Windows may ask for administrative privileges to install the printer
- When installed, Windows will want you to provide a friendly name for the printer that is local only to that computer
- If the dialog box asks if you want to share the printer, select the "Do not share" radio button
- Once you reach the end, it is good practice to press the "Print a Test Page" button to ensure the printer works correctly
If you run into any problem along the way, your TSP should be able to help!
Installing a Printer from a Driver File
Some printers allow you to set up the printer completely through a printer setup wizard. If you go this route, then you will often need to find the part of the wizard that you input information about the driver to get it to install correctly. Most of these wizards will ask whether the printer is directly connected, over the internet, or have you specify custom port. On modern HP installers, it will give you the option to install by IP address or Hostname; whereas some Lexmark or Canon installers may ask you to "Specify a Port" instead, which will send you to a window that appears in the above tutorials.
If you downloaded what you thought was an installer but it just turns out to be a self-extractor, then you will have to go through one of the tutorials listed above and select "Have Disk" at the driver selection step. Typically if this happens, then the folder will be located under C:\users\[your username]\downloads, or C:\temp.